Terms & Conditions

Provision of Equipment and Compatibility

The site contains as full and detailed information concerning OEM equipment and supplies and compatible products as possible. The purchaser shall be entirely responsible for ensuring that any product or supplies ordered via this site are appropriate for the required application. If you are uncertain about the compatibility or any product listed, please telephone 01322 310098 to speak with someone who will be able to advise you on your product selection. The site operates via a secure server to protect the purchaser’s financial details in transit,

Our 100% Guarantee

We guarantee that any product you purchase from O M Binding Supplies Ltd will work to the highest standards. In the unlikely event that a product fails it will be replaced or refunded as necessary.

Returns Policy

The purchaser must return goods to us via a secure carrier and be able to provide proof of delivery on request. In the event that a product needs to be returned, the following returns procedures should be followed:

  • Contact us on 01322 310098 or 03122 526838 to obtain return address. Please enclose a covering note describing the fault or damage. Pack the product with adequate protection and return via a secure carrier (Royal Mail Recorded Delivery, City Link etc.) which is able to provide proof of delivery (this is to protect you against loss or damage in transit).
  • Goods ordered in error, not required, or not suitable will be subject to a 25% restocking fee.
  • Goods returned for exchange or credit must be in their original packaging and in re-saleable condition
  • Any goods returned with incomplete packaging, marking or transit damage, will attract a charge to restore them to re-saleable condition.
  • Damaged goods to be refused on delivery, for further information call 01322 310098 and will be replaced free of charge.
  • All shortages must be reported within 2 working days.

General Terms and Conditions of Sale

The website: www.ombindingsuppliesltd.co.uk is operated by O M Binding Supplies Ltd (hereafter referred to as “The Company” Registration Number 08797522. The Company’s standard terms and conditions of sale apply to all orders, including those made via the internet.

Orders

Orders placed via the website will be treated as confirmed orders providing either a credit card number is given or a pro-forma invoice requested. Orders placed with no means of payment indicated will not be actioned without prior arrangement for payment. All sales are final, special items ordered on the customer’s request are non-cancellable. Incorrectly ordered items will be subject to the returns policy.

Price

Prices are checked regularly, however, The Company reserves the right to vary prices without notice. The Company will notify the purchaser prior to invoicing of any price change. All prices are exclusive of VAT, which will be charged at the appropriate rate. Prices shown on the website may be subject to change without notice. We reserve the right to refuse orders placed with incorrect pricing. The prices advertised on this site apply only to orders via the E commerce service.

Delivery

The Company will endeavour to maintain delivery dates, but cannot be held responsible for late delivery due to circumstances outside The Company’s control. In no case shall delay be grounds for rejecting goods or cancelling an order. Items quoted ex-stock are subject to prior sale. All normal UK orders are subject to the carriage charge stated. Special carrier requirements, recorded delivery arrangements, at the request of the purchaser will entail additional carriage charges. You will be notified of these before your order is processed. UK mainland delivery only.

Catalogues and Brochures

No responsibility is accepted for contingencies arising from errors and omissions in The Company quotations, catalogues or website listings.

Cancellation and Return

No cancellation of an order will be valid unless it is in writing and accepted by The Company. Upon agreed cancellation of any order, the purchaser will be liable to a 25% (of goods value) re-stocking fee. Amendments may also be subject to a similar liability. On no account will cancellation be accepted for items specially purchased on the customer’s behalf. In no circumstances may goods correctly supplied against a firm order be returned without the purchaser having first applied for and obtained the written consent of The Company. Goods are supplied with their respective manufacturer’s warranties. These involve a ‘return to base’ guarantee. It is the purchaser’s responsibility to return goods via a secure delivery method and provide proof of delivery.

Claims

Unless claims for shortages or damages are notified in writing to the carrier and The Company within three working days of receipt, The Company will accept no liability. In the event of non-delivery the carrier and The Company must be advised in writing within five working days from the receipt of The Company’s invoice.

Payment

Payment is to be made prior to the goods being despatched unless otherwise agreed. We accept most credit cards / switch cards either online via our secure server, or off line by card or cheque and Pro-forma invoice via telephone.

Ownership

The ownership of the goods shall remain with The Company until such time as all sums owing to The Company whether under this contract or any other contract have been paid.

Limited Liability

Any liability, which we may incur to you in contract or tort (including liability of negligence) arising out of, or as a result of any failure to supply or deliver goods, any delay in delivery of goods, any defect in goods or service, shall be limited to the purchase price of the goods in question. However, your statutory rights are not affected. The purchaser uses all products at their own risk. The Company will not be liable for any loss, delay or damage as a result of use of the product supplied. Liability is limited to the cost of the product supplied.

Liability to Third Parties

You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which The Company may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the stated conditions or use of goods (including without limitations, goods resold to third parties whether or not despatched directly to third parties at your request or in any other way relating to the goods.

Force Majeure

These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement in a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator. We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused or are beyond our control.

These terms and conditions do not affect your statutory rights.